Team Leader – Admissions Contact Center CRM Cell - Registrar Office at UTTARANCHAL SCHOOL OF HOTEL & HOSPITALITY MANAGEMENT

Stillingsbeskrivelse:

Siste jobbinformasjon fra UTTARANCHAL SCHOOL OF HOTEL & HOSPITALITY MANAGEMENT for stillingen som Team Leader – Admissions Contact Center CRM Cell - Registrar Office. If the Team Leader – Admissions Contact Center CRM Cell - Registrar Office ledige stillingen i Norge matcher dine kvalifikasjoner, vennligst send din oppdaterte søknad eller CV direkte via Jobkos-portalen.

Vær oppmerksom på at det ikke alltid er enkelt å søke jobb, da kandidater må oppfylle visse krav satt av selskapet. Vi håper karrieremuligheten hos UTTARANCHAL SCHOOL OF HOTEL & HOSPITALITY MANAGEMENT for stillingen som Team Leader – Admissions Contact Center CRM Cell - Registrar Office nedenfor passer for deg.

About Uttaranchal University

Uttaranchal University, Dehradun, recognized by the University Grants Commission (UGC) under sections 2(f) and 12(B) of the UGC Act, 1956, is promoted by the Sushila Devi Centre for Professional Studies & Research. The university has earned recognition from several statutory bodies across India and holds the prestigious “A+ Grade” NAAC accreditation.

Job Summary

The Team Leader for the Admissions Contact Center will oversee and manage the operations of the admissions call center, ensuring smooth handling of student inquiries, lead management, and admissions conversions. The role requires strong leadership, performance management, and strategic planning to deliver exceptional customer service and meet admissions goals.

Key Responsibilities

• Lead, supervise, and mentor a team of contact center executives handling student admission queries.
• Organize regular team meetings to review performance, share updates, and resolve operational challenges.
• Provide training, coaching, and development opportunities to enhance team efficiency and service quality.
• Oversee the complete lead handling process including inquiry management, follow‑ups, conversions, and application support.
• Ensure effective utilization of CRM systems such as ExtraaEdge for managing student interactions and data.
• Implement best practices to improve lead‑to‑admission conversion ratios.
• Monitor day‑to‑day call center operations ensuring service levels, call quality, and efficiency are maintained.
• Develop and implement strategies for improving process flow and reducing turnaround time.
• Ensure compliance with institutional policies, regulatory guidelines, and ethical standards.
• Work closely with marketing teams to align call center activities with ongoing campaigns and promotional drives.
• Coordinate with academic departments, counseling teams, and other stakeholders to provide seamless admission support.
• Support on‑campus events, counseling sessions, and outreach activities to enhance student engagement.
• Analyze admissions and call center metrics including inquiry volume, response rates, conversion percentages, and team productivity.
• Prepare and present periodic performance reports to senior management with insights and recommendations.
• Use data‑driven strategies to forecast trends, identify challenges, and suggest improvements.
• Ensure high standards of communication and customer service for prospective students and parents.
• Address escalated issues promptly and ensure timely resolutions.
• Foster a student‑centric environment that emphasizes empathy, guidance, and trust‑building.

Qualifications & Experience

• Master’s degree in Management, Education, or a related discipline.
• Minimum 4 years of proven experience in call center management, preferably in the education/admissions sector.
• Demonstrated leadership and people management skills with experience in leading mid‑sized teams (20–30 members).
• Strong knowledge of admissions policies, processes, and compliance requirements.
• Proficiency in CRM tools (ExtraaEdge) and call center technologies.
• Excellent communication skills (English & Hindi), interpersonal, and organizational skills.
• Ability to work under pressure, meet deadlines, and achieve admissions targets.

Skills & Attributes

• Leadership & Mentorship: Ability to inspire and guide teams toward achieving collective goals.
• Analytical Thinking: Strong data interpretation and problem‑solving skills.
• Customer‑Centric Approach: Empathy and commitment to student support.
• Adaptability: Flexibility to adapt to evolving processes and market dynamics.
• Result Orientation: Target‑driven with a focus on outcomes and performance metrics.

Why Join Uttaranchal University?

• Work at one of India’s fastest‑growing universities with NAAC A+ accreditation.
• Be part of a dynamic environment that values innovation, inclusivity, and excellence.
• Opportunity to lead a high‑impact admissions team and contribute to shaping students’ futures.
• Competitive compensation and professional growth opportunities.

#J-18808-Ljbffr

Jobbinformasjon:

• Selskap: UTTARANCHAL SCHOOL OF HOTEL & HOSPITALITY MANAGEMENT
• Stilling: Team Leader – Admissions Contact Center CRM Cell - Registrar Office
• Arbeidssted: Norge
• Land: NO

Slik sender du inn en søknad:

Etter å ha lest og forstått kriteriene og minimumskravene som er forklart i jobbinformasjonen Team Leader – Admissions Contact Center CRM Cell - Registrar Office at the office Norge ovenfor, vennligst ferdigstill søknadsdokumentene dine som søknadsbrev, CV, kopi av vitnemål og andre vedlegg. Send inn via 'Neste side'-lenken nedenfor.

Neste side »

  Energima Rogaland - Servicetekniker at Energima Gruppen

Publisert: 9 hours ago

Beskr.: Vi i Energima er stolte av å levere tekniske løsninger som ikke bare er smarte, men også bærekraftige, og som virkelig utgjør en forskjell i hverdagen til våre kunder. Med stadig økende etterspørsel o...

Selskap: Energima Gruppen | Sted: Norge

---

  Cashier at GreenLine Electronics

Publisert: 9 hours ago

Beskr.: Are you a detail-oriented and customer service driven individual looking for a part-time job opportunity? Our retail store in Os is currently hiring for a Cashier Stilling.ResponsibilitiesHandle cash...

Selskap: GreenLine Electronics | Sted: Norge

---

  Compliance Officer at Open Journal

Publisert: 11 hours ago

Beskr.: Role Overview The Compliance Officer is responsible for overseeing and implementing compliance systems while Investa meets its business goals. Key Responsibilities Implement and manage an effective le...

Selskap: Open Journal | Sted: Norge

---

  Brand Design Lead: Strategy, Identity & Storytelling at Opedia Studio

Publisert: 11 hours ago

Beskr.: Opedia Studio is seeking a Brand Designer in Norge to craft memorable brand identities that align with business objectives. You'll collaborate with designers and marketers to deliver cohesive brandin...

Selskap: Opedia Studio | Sted: Norge

---

  Team Leader – Admissions Contact Center CRM Cell - Registrar Office at UTTARANCHAL SCHOOL OF HOTEL & HOSPITALITY MANAGEMENT

Publisert: 11 hours ago

Beskr.: About Uttaranchal University Uttaranchal University, Dehradun, recognized by the University Grants Commission (UGC) under sections 2(f) and 12(B) of the UGC Act, 1956, is promoted by the Sushila Devi...

Selskap: UTTARANCHAL SCHOOL OF HOTEL & HOSPITALITY MANAGEMENT | Sted: Norge

---