Stillingsbeskrivelse:
Siste jobbinformasjon fra BoF Careers for stillingen som PRADA Client Advisor, Oslo. If the PRADA Client Advisor, Oslo ledige stillingen i Oslo matcher dine kvalifikasjoner, vennligst send din oppdaterte søknad eller CV direkte via Jobkos-portalen.
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Overview
Prada Group, founded in 1913 in Italia, operates in more than 45 countries with brands including PRADA, Miu Miu, Versace, Church's, Car Shoe and Luna Rossa. The Group values excellence and innovation and employs a diverse team of professionals.
Job Purpose
As Prada Client Advisor, you guarantee an extraordinary and memorable luxury customer experience, placing the client above all, discovering their needs and expectations, and fostering meaningful relationships. You serve as a Brand Ambassador, conveying and promoting the Brand philosophy and values to final clients and guiding them into the world of Prada. You hold yourself accountable to achieve individual and team sales targets, acting as a proactive contributor to ensure the best service for both in-store and e-commerce channels.
Responsibilities
- Place the customer at the center, creating a welcoming environment and striving to meet their needs and requests, providing exemplary service in accordance with the "client journey ceremony".
- Exceed individual sales targets and maximize personal sales performance while contributing to store success.
- Meet KPI goals by delivering high-quality sales and customer service.
- Demonstrate extensive product knowledge as well as Prada history, culture and DNA.
- Capture customer data in the Selskap CRM to connect with the client, maintain and develop relationships to offer a personalized approach and create future opportunities.
- Embrace and promote the Omni Channel mindset.
- Maintain a broad knowledge of luxury fashion trends and competitors to discuss them with customers and offer informed advice.
- Take ownership of resolving client complaints by liaising with the line manager and Client Service team when necessary.
- Operate with the highest level of care and respect for the products.
- Utilize Selskap digital tools to offer a complete and integrated luxury experience.
- Host and conduct customer appointments in person or via virtual meetings.
- Work in synergy with the Back of House, participating in daily store operations and maintaining an organized stock room.
- Follow Selskap procedures for operational guidelines, stock procedures, security, cash activity, inventory, logistics, and reporting as requested by head office.
- Collaborate with colleagues to ensure a consistent, exceptional experience and contribute to a positive working environment, embracing diversity and inclusion values.
Knowledge And Skills
- Experience within a luxury or premium brand
- Understanding of luxury customer service
- Experience in building long-lasting relationships with clients
- The ability to work both in a team and independently
- Excellent communication and interpersonal skills
- Fluency in English
Joining our Selskap means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the talent and passion of our people and their professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to building a fair and respectful workplace for all.
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Jobbinformasjon:
- Selskap: BoF Careers
- Stilling: PRADA Client Advisor, Oslo
- Arbeidssted: Oslo
- Land: NO
Slik sender du inn en søknad:
Etter å ha lest og forstått kriteriene og minimumskravene som er forklart i jobbinformasjonen PRADA Client Advisor, Oslo at the office Oslo ovenfor, vennligst ferdigstill søknadsdokumentene dine som søknadsbrev, CV, kopi av vitnemål og andre vedlegg. Send inn via 'Neste side'-lenken nedenfor.
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